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You are here:Home Care & Support Supported Living Services Supported Living-Staffing Roles

Supported Living-Staffing Roles

Within Supported Living Accommodation (Hostels and Foyer) there is a wide and diverse range of staffing roles. These various roles play an important part in the overall delivery of housing and related support to our tenants. We have a strong commitment to staff training and development and each member of staff receives an ongoing training package specific to their role.

To give you an idea of the range of staffing roles within Care and Supportís Supported Living Department, we have listed below the various posts, together with a brief description of the roles and responsibilities.

Supported Living Manager

Clwyd Alynís Supported Living projects are split into two areas: East (covering Wrexham, Flintshire and Powys) and West (covering Denbighshire and Conwy).

Wendy Bailey is the Supported Living Manager for the West area, and Andy Roberts is the Supported Living Manager for the East. Wendy and Andy have over forty years combined experience of Supported Housing, in a variety of job roles.

As part of their roles as Supported Living Managers, Wendy and Andy are involved in a wide range of responsibilities, including the tendering for and development of new services, working strategically with Local Authorities and Supporting People teams, as well as providing line management support to the Co-ordinators. In addition Wendy and Andy are responsible for all aspects of service delivery in their respective areas.


Flintshire, Wrexham and Denbighshire each have their own Co-ordinator, whose role includes overseeing and supporting the management of projects in their area, working closely with local Housing Options and Supporting People teams, Social Service departments, Health Authorities and a variety of other agencies to maintain and develop referral and networking partnerships.

Senior Project Officers (SPO)

Each Supported Living project is operationally managed by a Senior Project Officer. The SPOs take the lead role within each service on a day to day basis by managing their staff team and prioritising tasks and activities to ensure the smooth and effective running of their project. The role of SPO is key, in that it provides a link between more senior management and the staff who provide face to face support to our tenants. †

Life Skills Co-ordinators

Wrexham and Denbighshire each have a dedicated Life Skills Co-ordinator who works closely with service users, assessing their skills and needs, and ensuring they can express and work positively toward their aspirations in the areas of work, training or education. The Training Officers are also responsible for co-ordinating the Getting Connected programme, which provides service users with the opportunity to gain a qualification irrespective of their educational background.

Project Workers (PW)

Project Workers carry out the full range of day to day tasks in the Supported Living projects. They are responsible for interviewing, assessing and admitting service users to the project, providing day to day support and advice and working with service users to ensure successful move on. In addition, Project Workers do various minor administrative and health and safety tasks, as well as ensuring the physical safety of the project.

Support Posts

There are a number of support posts within Supported Living projects, who carry out non-support related tasks necessary to the provision of a high quality service. Examples of the type of posts are:

Admin Worker

The Wrexham area has an administrator, based in the reception area of the Wrexham Foyer complex, who deals with enquiries, and a wide range of other administrative tasks.


Several of our larger projects have cleaners, who are responsible for cleaning the communal areas, offices and grounds, to a high standard.

Clwyd Alyn Housing Association Ltd., 72 Ffordd William Morgan, St Asaph Business Park, St Asaph, Denbighshire, LL17 0JD
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