Opening Doors - Enhancing Lives


Clwyd Alyn Housing Association
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Contact Centre:
0800 1835757
For cheaper calls from a mobile:
01745 536800

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Frequently Asked Questions

I am going to be homeless soon what should I do?

If you are homeless or are likely to become homeless within the next 28 days and you are in priority need the Local Authority has a statutory responsibility towards you.  The first thing you should do is contact your local housing options team Contact Details are detailed below:

  • Anglesey: 01248 751850
  • Conwy:  01492 576271
  • Denbighshire:  01824 706000
  • Flintshire:  01352 703777
  • Powys:  0845 0552155
  • Wrexham:  01978 292947 / 01978 292949

What happens if my circumstances change?

It is really important that you let us know if anything changes, for instance if you have a baby or if somebody leaves your household.  Similarly it is important that we have up to date telephone contact details in case we need to contact you at short notice.

If you change address you will need to complete another application form as your application will need to be re-assessed based on your new housing circumstances.

Will I be visited at home?

You will be visited at home as your application is getting towards the top of the waiting list or if you are being considered for a vacant property.  The person visiting you will go through your application to make sure that all the information you have given is correct.  If you fail to respond to a letter informing you of a home visit your application may be removed from the waiting list.

What can I do if I don’t agree with the priority band my application has been placed in?

If you are unhappy with your banding please call the Customer Service Team who will be happy to discuss your application with you.  If you still feel that the decision is wrong you will need to contact the Customer Services Manager outlining why you think the decision is wrong.  If you still feel you have been treated unfairly you may appeal to the Director of Housing Services.

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