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Gas Servicing

Gas Servicing factsheet 

Residents Own Gas Appliances

Carbon Monoxide

We have actioned to bring the Gas Servicing in-house with effect from 1st August 2018, to be managed by the Clwyd Alyn Property Maintenance team. this means that we offer a complete maintenance service to all our residents.

We are legally responsible for making sure that gas appliances, gas piping and flues in your home are well maintained and safe. A gas safety check is carried out every year by a gas engineer who is registered with Gas Safe. Gas Servicing needs to be carried out at your property to ensure that your gas appliances are safe to use. Gas boilers and appliances need to be tested every 12 months.

The planner will make an appointment to arrange a service / repair. If the suggested time and date is unsuitable, please contact us to rearrange. We will aim to be as flexible as possible when making appointments. Click here for Gas Servicing Appointment Process for Residents.


Access is Vital. We ask all residents to ensure they allow our engineers access to complete the annual safety check of gas boilers. As a landlord, we have a legal obligation to carry out an annual gas safety check. We must carry out an annual gas service by law, whether you use your gas supply or not. Due to the importance of this test it is essential you allow the engineer access to your property for this to be carried out.

Failure to allow an engineer access to your property after three attempts or if the service falls overdue will result in your gas supply being capped off. This is because we cannot guarantee your safety unless we have been given access to service. Failure to let us into your home will result in legal action by applying to the court for an “injunction for access”.

Gas safety in the home is paramount and we urge any resident who has not had their gas boiler checked to work with our engineers to ensure this safety check is carried out. We do not want residents to run the risk of having no heat or means of cooking if they have not contacted us. If a gas leak is left unchecked, you are placing not only yourself at risk but also the safety of others in neighboring properties. 


Landlord CP12 Form

Once the engineer has visited they will fill out a CP12 form click here.

The CP12 lists all the appliances tested and lists the results to show they are working safely. The engineer will ask you to sign this to show that you are happy with the service and the results given.

This document is the guarentee that the appliances which pass are safe to use for the next year.

If you smell gas, or suspect a leak please call TRANSCO immediately on 0800 111 999

If you need to ammend an existing gas servicing appointment please phone 0800 970 72 72


Reporting a Repair

If you have a fault with your boiler or appliance, please click here to report the repair.

It’s important that you look after your home and let us know as soon as possible if anything goes wrong, so we can arrange the repair.

Repairs can also be reported by contacting:

  • The Customer Service Team from 8.00am to 6.00pm, Monday to Friday on freephone: 0800 183 5757
  • You can ‘request a call back’ during office opening hours and we will call you back at no cost to you.
  • Report a 'non-urgent repair' through the Residents' Portal, or by clicking here. Please ensure you provide as much detail as possible, including location of repair and how to get in touch with you in order for us to arrange access.

What happens if I report a repair?

Please note - An adult must be present to allow our operatives access to your property.

Our staff will take details of the problem and check that we have an up-to-date contact number for you, so we can get in touch. Please make our Customer Service Advisors aware of any times you are not available, so we can inform the Engineer carrying out your repair.

Our operatives may call without an appointment if they are in the area but will only carry out the repair if it is convenient for you.

Repair Priorities

Classifications explained;

Classification Title


Emergency Works Order

 1 Appointment within 24 hours

Routine Works Order

 Works requiring 1 trade over 1 or 2 appointments

Non-Routine Works Order

 Work requiring multiple trades or multiple appointments

Major Works Order

 Major works to be programmed in with agreed start date


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