We are legally responsible for making sure that gas appliances, gas piping and flues in your home are well maintained and safe. A gas safety check is carried out every year by a gas engineer who is registered with Gas Safe. Gas Servicing needs to be carried out at your property to ensure that your gas appliances are safe to use. Gas boilers and appliances need to be tested every 12 months.
Engineers check the boiler and any other gas appliances at your home. They do this to make sure your appliances are efficient and to make sure your home is safe and complying with the Welsh Government Standards.
If you have mains gas at your home, you will need an annual service. The Repairs Team will make an appointment with you. If the suggested time and date becomes unsuitable, please contact us to rearrange.
Access is Vital. We have to carry out an annual gas service by law, whether you use your gas supply or not. Due to the importance of this test it is essential you allow the engineer access to your property for this to be carried out.
Failure to allow an engineer access to your property after three attempts or if the service falls overdue will result in your gas supply being capped off. This is because we cannot guarantee your safety unless we have been given access to service. Failure to let us into your home will result in legal action by applying to the court for an “injunction for access”.
Once the engineer has visited they will fill out a CP12 form click here.
The CP12 lists all the appliances tested and lists the results to show they are working safely. The enginner will ask you to sign this to show that you are happy with the service and the results given.
This document is the guarentee that the appliances which pass are safe to use for the next year.
If you smell gas, or suspect a leak please call TRANSCO immediately on 0800 111 999
If you need to ammend an existing gas servicing appointment please phone 0800 970 72 72
If you have a fault with your boiler please report the repair