Opening Doors - Enhancing Lives

Clwyd Alyn Housing Association
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Contact Centre:
0800 1835757
For cheaper calls from a mobile:
01745 536800

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Paying Your Rent or Service Charges

Leaseholders and shared owners can pay their rent/service charge by a variety of methods.You can pay your rent/service charge by:

Payment By ‘Swipe Card’

You can use your ‘Allpay Card’ at any Paypoint, Post Office or by telephone or internet.

Phone Payments

Make automated phone payments by debit or credit cards by calling 0800 183 5757 or 01745 536800. Remember to have your ‘Swipe Card’ ready.

Pay Online

You can pay online with 'allpay'.

Housing Benefit Direct

This can be paid directly to us by the Housing Benefit Department if you request this. Residents who receive Universal Credit will receive a payment towards their housing cost (rent) as part of their Universal Credit entitlement, which will paid direct to the resident.  You will therefore, need to make payment arrangements for your rent.

Standing Order

Automate your rent payments by standing order.

Rent Statements

At present you will receive a rent statement from us twice a year, in April and October.  This will show all the payments you have made during the course of the year, and the balance of your account.


Make cheques payable to: Clwyd Alyn Housing Association Ltd

Paying at the Post Office

If you are a shared owner and have asked for an ‘allpay’ rent card you will receive your rent card within two weeks of moving in to your new home. You can use your rent card to pay your rent at any Post Office. Your account will automatically be credited with your payment usually 2 days later.

Paying by Direct Debit

If you have a bank or building society account you can pay by direct debit. You will need to complete a Direct Debit form ensuring that you include your tenancy reference number, available from our offices, and return it to us to get your Direct Debit payments started. Direct Debits will be collected from your bank account on a monthly basis. Once your Direct Debit has been set up, you will be issued a schedule of payments to show when each payment will be taken from your account. All Direct Debits are subject to the Direct Debit Guarantee.

If you cannot pay your rent or service charge:

If you are having problems making payments or if you fall behind with payments, please contact our Leasehold and Sales Team on freephone 0800 1835757.

  • Early contact will avoid the arrears becoming serious.  We will go through your income with you to make an agreement to repay the arrears.
  • If you fail to make and keep to an agreement to clear arrears we can obtain a money judgement for the debt through the County Court and your mortgage lender will also be informed.
  • If you are also having difficulties paying your mortgage you should contact your mortgage lender.  They may agree to a variation of your monthly mortgage payments.  Clwyd Alyn Housing Association can recover arrears from the lender such as your Bank or Building Society so it is important that you keep us both informed of any financial difficulties you may have.
  • Clwyd Alyn can obtain possession of the property by applying to a court for an order for forfeiture and possession order.

Your may be at risk of losing your home if you do not pay your rent/service charges or maintain mortgage payments. 

You can contact the Citizens’ Advice Bureau for guidance on many matters, including debt management.  Your Citizens’ Advice Bureau gives free independent and confidential advice.  They can help you work out repayments and negotiate with your creditors.

Your can visit their website or contact:

Denbighshire CAB: 01322 664949

Conwy CAB: 01732 454443

Ynys Môn CAB: 01732 865131

Flintshire CAB: 01352 711262

Wrexham CAB: 01978 364639

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