Report a Repair
It’s important that you look after your home and let us know as soon as possible if anything goes wrong. For more information on repairs in general, refer to your handbook named: Guide to your home and services . Our dedicated Customer Service Team will take the details of your repair and arrange an appointment at a mutually convenient time; making it easier for you to plan your time.
Repairs can be reported by contacting:
The Customer Service Team from 8.00am to 6.00pm Monday to Friday.
Call Freephone on: 0800 183 5757
For cheaper calls when using a mobile: 01745 536800
You can request a callback during office opening hours and we will call you back at no cost to yourself.
Calls outside these times are handled by our partner Galw Gofal on 0300 123 30 91.
Report a 'non urgent repair' through the Residents' Portal.
If the repair is an emergency we will try to get an operative to you as soon as possible. Emergency repairs are those that threaten your health, safety and welfare and may include:
- Gas leaks - Report immediately to the National Gas emergency helpline on 0800 111 999.
- Bare electrical wiring
- Overflowing sewage
- Broken external doors leaving a property unsecured
- Burst pipes, severe leaks
- No heating in severe weather
- No hot water
Please see our Safety & Advice section when dealing with emergency repairs.