Opening Doors - Enhancing Lives

Clwyd Alyn Housing Association
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Contact Centre:
0800 1835757
For cheaper calls from a mobile:
01745 536800

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Report a Repair

It’s important that you look after your home and let us know as soon as possible if anything goes wrong. For more information on repairs in general, refer to your handbook named: Guide to your home and services . Our dedicated Customer Service Team will take the details of your repair and arrange an appointment at a mutually convenient time; making it easier for you to plan your time.

Repairs can be reported by contacting:

The Customer Service Team from 8.00am to 6.00pm Monday to Friday.

Call Freephone on: 0800 183 5757

For cheaper calls when using a mobile: 01745 536800

You can request a callback  during office opening hours and we will call you back at no cost to yourself.

Calls outside these times are handled by our partner Galw Gofal on 0300 123 30 91.

Report a 'non urgent repair' through the Residents' Portal.

Emergency Repairs

If the repair is an emergency we will try to get an operative to you as soon as possible. Emergency repairs are those that threaten your health, safety and welfare and may include:

  • Gas leaks - Report immediately to the National Gas emergency helpline on 0800 111 999.
  • Bare electrical wiring
  • Overflowing sewage
  • Broken external doors leaving a property unsecured
  • Burst pipes, severe leaks
  • No heating in severe weather
  • No hot water

Please see our Safety & Advice section when dealing with emergency repairs.


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