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Your Safety & Emergency Advice

To reduce the likelihood of damage to persons or property in an emergency situation, please read our safety advice:

Caller Identification

  • As with any person you do not know requesting entry into your property, always ask to see identification before you open the door
  • Never be afraid to ask the caller to wait whilst you look up the company phone number. You can confirm their credentials with the company before you let them into your home
  • All PenAlyn & PenElwy operatives are Criminal Records Bureau checked and will wear a uniform and carry identification when visiting your property. All company vehicles are clearly marked

For advice during an emergency please see the below:

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