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Coronavirus Updates

We'll be updating this section of our website regarding information to residents and our services affected by Coronavirus.

18 August 2020 

Unfortunately, due to the coronavirus lockdowns we now have a delay in Cyclical Painting works of between 7 to 18 months.  If there are any works that are due during this time, they may be re-arranged for a later date.

What is Cyclical Painting?

Cyclical painting involves the painting of any timber windows or doors in your home. This is done every five years, ensuring the timber remains as weatherproof as possible.

If you wanted to do the painting yourselves, we’re happy to help and provide support and guidance, e.g. what products to use etc. Please contact us if you would like further information on this.

27 July 2020 

ClwydAlyn Playgrounds

We’re pleased to say that from today (27 July), our children’s outdoor play areas have been reopened.

If you’re heading to the playground, please remember to keep yourselves and others safe by keeping 2m apart and regularly washing your hands. Please be mindful of others during busy times who may wish to use the facilities and limit your stay for 45 minutes.

Thank you.

10 July 2020

We've created a Safety First Approach to carry out your repairs. Take a look at this short video for a detailed look at what you can expect from our repairs service moving forward.


1 July 2020

Our Window Cleaners will be resuming normal service. Due to Covid19 this service was put on hold for the safety of our staff and residents.

We have a backlog of work which needs to be completed and the team is set to complete these.

We ask that you please observe social distancing measures if you see our staff working


19 June 2020

The Resident Committee have been working with the Asset & Maintenance Team to discuss ClwydAlyn’s Recovery Plan and how we will address the recovery of our repair services to all our residents.

Our Current Approach and service is;

Safety First – A COVID-19 Questionnaire will be sent out before any works are completed ensuring we provide a safe environment for staff and residents alike.

Works we are undertaking;

Emergency and essential works will take priority, these are works that could affect your health in the home or the structure of the building. Compliance Works such as Gas Inspections will still be undertaken as a statutory requirement.

From June 2020 Onwards;

- We are looking to undertake non-essential works that take less than an hour in the home and can be complete by a single engineer, but only if it is safe.

- External works and work in communal areas

- All orders previously raised by residents will be reviewed first.

- Please raise any maintenance works you have as normal, this will help us plan and make provision to ensure we address these in a timely manner, but we do ask for your patience.

- We hope to safely restart the Planned Kitchen & Bathroom program in the near future

- We will continue to wear personal protective equipment (PPE) when visiting your home.  


We will shortly be launching our Safety-First Leaflet which will advise you on all of our COVID-19 protocols that must be followed by residents and Staff while a repair is taking place.  

Should you have any enquiries or wish to discuss any works to your home at this time, please contact us on 0800 1835757.


14 May 2020

Property Maintenance Update

Sherratt Landscape Contractors, who now undertake grounds maintenance at all ClwydAlyn Housing schemes, are restarting operations Monday 18th May. They anticipate undertaking an initial grass cut at all sites within two weeks of this date, however please note due to the height of the grass it maybe necessary to leave grass cuttings, rather than taken away from site. On their second visit, anticipated within two weeks of the first, grass cuttings will be taken away from site as normal. Although operatives will be wearing PPE, please do not approach Sherratt operatives whilst they are working.


ClwydAlyn are currently operating an 'emergency-only' repairs service which covers gas, electric and water to ensure that our residents are kept safe in their homes, and we have received some really positive feedback. Following the guidelines set out by the Government, we are now at a point where we are able to begin working through other repairs, that were previously reported, in your homes.

This will mean our staff will begin to work in areas of maintenance such as repairing empty properties to house new tenants, external works such as fencing and repairs in communal areas. 

We will be carrying out these works in the safest possible way. Our staff and residents must stay safe at all times and are requested to follow a strict safety protocol we have put in place.

Our staff will:

  • Call you before the appointment asking you to ventilate your room / home by opening windows (an hour before we arrive)
  • Wash their hands / use hand sanitiser before and after each appointment, as well as wearing gloves
  • Avoid contact with yourselves and other staff, asking you to move to another room (at least 2 meters distance will be kept at all times)
  • Keep the immediate environment clean
  • Ensure that our vehicles are clean and sterile and equipped with the correct level of PPE


For the meantime, can we please ask that you only report emergency repairs to allow us to work through our backlog of existing jobs. To reduce the risk to both staff and residents we will be focusing on external works, empty homes and minor short duration works only.

We will shortly be in contact with you regarding repairs you have raised, please be patient as we are working hard to keep you and our staff safe 

Thank you for all your support


04 May 2020 

ClwydAlyn Women’s Aid Specialist Domestic Abuse Service is all too aware that home is not a safe space for everybody. The safety measures introduced to slow the spread of Covid-19, has only increased the potential risks to women and children who are experiencing or who are subjected to domestic abuse. Our service is continuing to operate a 24/7 service, to provide a vital lifeline, to women and children effected by domestic abuse.

There is currently a lot of misinformation and social media trends in relation to domestic abuse and the services or help that is available. Please only follow advice given from recognised, specialist agencies and sources.

ClwydAlyn Women’s Aid offers and provides crisis intervention, advice, and support to women and children who are experiencing domestic abuse (in all its forms) and/or to those who are suffering with mental health difficulties, as a direct result of domestic abuse. The service also provides a specialist domestic abuse counselling service, as well as safe accommodation to those in immediate need.

We always take a flexible approach when supporting clients but especially now, during this current situation and in order that ensure we adhere to the government guidelines, we have widened our various support approaches to ensure we are able to suit individual needs.

Should you require support, or know someone who does then please call:

ClwydAlyn Women’s Aid: 01352 712150


The Live Fear Free Helpline: 0808 80 10 800 who also operate a non-gender specific, confidential 24/7 support service through various methods, and provide support and information to those in need.

Did you know, if you are in immediate danger, you can dial 999, and either #makeyourselfheard or press 55 and the silent solution will alert the call handler who will then direct your call to the Police. Stay safe, Stay well. 

27 April 2020

To see all our advice and information about Welfare & Benefits click here.

useful welfare links:

23 April 2020


22 April 2020 

To help support residents during this uncertain time, a new Wellbeing Team has been set up. Residents can call or email the team if they need support, signposting to services, or just a chat!

The Wellbeing team will be on hand to help in any way they can from 8am-6pm, Monday to Friday.

To speak to the Wellbeing team, just call our contact centre as normal on 0800 183 5757, and one of the operatives will refer you to the team for a callback the same day.

Alternatively, if you email, we will respond to you as quickly as possible, and can even call you back at a time that suits you.

06 April 2020 

We want to make sure that we protect those who may be at increased risk of domestic abuse during this difficult time. ClwydAlyn Women’s Aid is on hand to help. We can offer support, information and a safe place to stay for you and your children and we have a drop-in service based in Flintshire.

01352 712150

You can also Contact the free Live Fear Free helpline 24/7 if you need support call 0808 80 10 800.

If you know someone in a controlling or abusive relationship? Please let them know that the Byw heb Ofn / Live Fear Free helpline will remain open during this challenging time. Victims of abuse could be additionally impacted during these periods of self-isolation and social restriction.

03 April 2020

The Welsh Government has published this letter to all social housing tenants -  Read it here

31 March 2020 

Social Distancing – Are you doing it?

We know that our residents are already following the governments guidelines around social distancing during the Coronavirus pandemic. However, as a responsible landlord, we would like to reinforce the message and urge all our residents to stay home and away from others, as advised by the Government. 

What can you do?

The single most important action we can all take to fight coronavirus is to stay at home. By staying home, we can protect the NHS and save lives. Remember, we are all in this together.

When we reduce our day-to-day contact with other people, we will reduce the spread of the infection.

You should only leave the house for the following limited reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle - alone or with members of your household
  • visiting your GP or local health services including the dentist
  • to provide care or to help a vulnerable person, this includes getting food or medicines for them
  • helping the NHS by donating blood
  • leaving your house to avoid injury or illness
  • travelling to and from work, but only where it is not reasonably practicable to work from home

This means:

  • Keeping your family at home and away from others. Don’t have friends and extended family over, and don’t go to their homes. People who look healthy can still be infected and spread the virus.
  • If you have children, do not let them meet up with their friends.
  • If you have to go out, make sure you are at least 6 feet (2 meters) away from people. The virus can spread when someone sneezes or coughs tiny droplets.
  • If you are caring for someone who is sick, take all the recommended precautions.

The Welsh Government – Social Distancing Guidance 

You can still be social in different ways

Don’t forget, you can still be social in different ways. Now is the time to take advantage of social media and video apps to support each other. Arrange video chats with friends, it’s important we still make time to laugh together and take care of each other. As places / parks are closed, you can view them online, for example Chester Zoo had a live video stream of their animals on Saturday 27 March and they have a wide range of videos: Perfect way to keep the kids entertained! If you’re feeling active, there is the Joe Wicks daily 9am workouts! 

It is important to look after your health and wellbeing and there are lots of different ways you can practice self-care, we really like the tips from Mind.  

Don’t forget, we are still here to support you whilst working hard to maintain our services.  You can contact us on 0800 183 5757.

24 March 2020

Due to recent announcements by the Government we will be taking further measures to minimise the risk to you and our vulnerable and elderly customers. We have made the difficult decision to cancel all but emergency repairs and annual safety checks from now until further notice.

If you are unwell and one of our operatives is due to visits your home, please let us know by calling 0800 1835757 and we will work to deliver your service in an alternative way.  

23 March 2020 - ‘Stay Home – Save Lives’.

New Restrictions announced by the Government to be in place for at least 3 weeks. Leave home only for:

  • Shopping for basic necessities, as infrequently as possible
  • One form of exercise a day – for example a run, walk or cycle - alone or with members of your household
  • Any medical need, to provide care or to help a vulnerable person
  • Travelling to work, only if absolutely necessary and cannot be done from home

Information for residents 

  • Existing claimants of Universal Credit do not have to go into the Job Centre for ANY appointments. Any questions ask through your online journal. Only contact the Service centre if your enquiry is urgent.
  • What will energy suppliers do to help prepay customers?
  • Cases of mortgage repayment holidays are being taken on a case-by-case basis, and the length of any suspension can vary between banks.
  • Other support for individuals facing financial difficulties owing to the virus include:
  • Refunds on credit card cash advance fees
  • The option of applying for a temporarily increased credit card borrowing limit
  • Asking for an increased cash withdrawal limit of up to £500
  • All the above measures are similar to those already in place for people facing financial difficulties.

18 March 2020

As the recent developments around Coronavirus begin to impact our communities and daily lives, our values of hope, trust and kindness have never felt more important for us to live by, and they are central to the plans that we are developing to support staff and residents through the pandemic.

Understandably, there is a lot of concern and anxiety regarding the outbreak, so we want to provide some information to you.

Our Senior Managers from across ClwydAlyn are meeting regularly to put as many measures in place as we can, to protect residents and staff, and to make sure we can continue to deliver critical services to you. Our staff are aware of, and are following Public Health advice.   

Before we complete any work/visits to your home, we are also asking you to follow the latest government guidelines and please notify us if you, or anyone in your household has either been diagnosed with Coronavirus, is self-isolating, or has a new cough or high temperature.

If you are self-isolating and need any support, then please let us know so we can offer you help.

Our neighbourhoods and communities can be a great source of support at times like this. Showing kindness to neighbours and helping others if you can, is really important. 

Repairs service:

ClwydAlyn will now be delivering an emergency repair service only. When everything returns to normal, we will reintroduce the repairs service you are used to.

We would ask all residents to continue to report repairs and we will categorise the repair and tell you if it is an emergency or not. For non-emergency repairs we will record the repair and carry it out in the future.

Paying your rent:

We understand that your finances may be impacted at this time if you can’t work. Whilst your rent is a priority payment, we can offer you support and help if you are affected by any change in your circumstances. It’s important that you let us know straight away as any delay could result in you missing out on any benefits or financial support you may be entitled to.

If you are already receiving any welfare benefits, state pension or pension credits, you will continue to receive your current payments as normal.

If you need any help or advice and are unsure who to contact, please call our Contact Centre on 0800 183 5757

Benefits & Welfare:

So far, a number of measures have been introduced by the Government:

Government Guidance:

Following guidance from the government, the minimum period for self-isolation is 7 days, as outlined below:

7 days: For those with symptoms of a high temperature and continuous cough.

14 days: For those who live with somebody who has symptoms of a high temperature and continuous cough, as explained here:

12 weeks: For older people and vulnerable adults. Please click here for a full overview:

We thank you for your support and understanding, and we hope you and your loved ones remain well

Clare Budden, CEO ClwydAlyn


For the immediate future, due to the Coronavirus, we'll be closing our cafes to the public in our Extra Care Schemes.

Useful Links

  • The scrapping of the free TV licence for those aged 75 or over has been delayed until 1st of August 2020.
  • Statutory Sick Pay (SSP) for those eligible can now be claimed from day 1 of your absence if you are unable to work because you are self-isolating in line with government advice, or if you are infected with Covid-19. This applies retrospectively from 13 March 2020. Speak to your employer regarding your eligibility for this benefit.
  • For those who are not eligible for sick pay or SSP, you can apply for Universal Credit and the new-style Employment Support Allowance via and
  • If you are on a low income, you may be eligible for council tax reduction. Please contact your local authority for more information.
  • Any face to face assessment for all sickness and disability benefits has been suspended for the next 3 months as of 17/03/2020. If you already have an assessment appointment arranged, you do not need to attend. The assessment provider will contact you to discuss your appointment and explain the next steps to you.
  • If you need to provide evidence to your employer that you are self-isolating due to coronavirus, you will soon be able to get it from NHS 111 Online instead of having to get a Fit Note from your doctor. This will be available soon.
  • Should you require urgent advice from the Department for Work and Pensions (DWP), contact the Rapid Response Service , Jobcentreplus -0800-169-0190   
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