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ClwydAlyn winners at TPAS Cymru awards


Recently, ClwydAlyn has been awarded a national award for its commitment to involve its tenants and help shape services.

The north Wales housing group was successful in winning at the TPAS ‘Good Practice Awards’, with the creation of the Complaints Panel, consisting of both Resident Committee members and volunteers from the #InfluenceUs scheme.

Held on the 15th of December, the ceremony was dedicated to recognising great tenant and community engagement here in Wales as well as sharing good practice across communities and the housing sector.

Governance and Assurance officer at ClwydAlyn, Lorraine Orger said:

“I would like to say that I am so proud of our achievement with the Complaints Panel, it has gone from strength to strength, providing a safe and approachable environment for Residents and Volunteers to feel comfortable in raising perhaps difficult or challenging questions at times. 

“The Complaints Panel is leading the way demonstrating how ClwydAlyn values Resident and Volunteers’ feedback and input – it clearly defines how with a positive approach Residents, Volunteers and Officers can collaborate together with the aim of making a difference and improving services for our Residents. 

“Again, I would like to reiterate how proud I am of our achievements in attaining the first place TPAS Award in the Involving Tenants in Shaping Our Services category, which I believe is a real testament to the hard work and commitment from both Officers and our Residents/Volunteers, who together work continually to seek and improve our service and performance.”

ClwydAlyn was also recognised in the Making Online Tenant Engagement Work category, where it came 2nd place with its #InfluenceUs scheme.

Aimed to improve resident involvement through expanding its means of engagement and providing alternative methods to engage with a wider demographic.

The #InfluenceUs scheme, that was launched in November 2020 by ClwydAlyn, was the refresh that the organisation needed in order to increase its resident involvement and provide alternative methods for those seldom heard.

Lorraine Orger added:

“Our Values are Hope, Trust and Kindness and we include these in all that we do. Our aim now is to continue to work with our partners and residents and share good practice as we continue on our journey to improve our service performance.”

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