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Residents & Landlords Responsibility

Which Repairs are my Responsibility?

Some repairs are the responsibility of the resident to maintain or replace. The most common ones are:


  • Minor tasks including replacing toilet seats
  • Repairs to your own equipment such as washing machines
  • Replacing sealant around baths and sinks
  • Providing plugs to sinks and baths
  • Unblocking external gullies or grids.


  • Replacing internal locks, door handles, cupboard catches and hinges
  • Replacing drawer handles
  • Work resulting with the loss of house keys
  • Replacing hat and coat hooks
  • Putting up curtain rail battens
  • Refitting doors after carpet laying
  • Repairs to gates
  • Repairs to fencing
  • Releasing windows that have been stuck after internal painting
  • Plastering
  • Minor plaster cracks


  • Replacing fuses (except for those maintained by electrical suppliers i.e. main fuse)
  • Providing electrical plugs
  • Replacing light bulbs (unless they are in a communal area)
  • We do recognise that some residents (for instance, residents with disabilities) may not be able to carry out such minor repairs. In this case, please contact us as we may be able to help.


  • Gates
  • Any paving or flagging apart from the main path, and the paving immediately adjacent to the property


Important Notice:

Any work arising as a result of faulty workmanship carried out by yourself or tradesman employed by yourself (not ClwydAlyn staff) is a chargeable cost to yourself.

Additionally, where ClwydAlyn complete any work that is deemed to be resident’s responsibility, or need to complete work when you have left your property this is also a rechargeable cost.

More information on which repairs are my responsibility can be found in the attachment “Responsibility – Further Information”.


Which Repairs are the Landlord’s Responsibility?

As a Landlord, we have responsibility for several areas of repairs within your home involving the structure of the property and aspects involving your wellbeing.

It is important you allow access to our operatives when an appointment has been made for them to undertake these works.

The most common repairs which are our responsibility include:

  • The structure and exterior of the building including walls, roof, external doors and windows
  • Sinks, baths, toilets and other sanitary fittings, including pipes and drains (any blocked drains where the blockage has been caused by the resident is a chargeable cost)
  • Heating and hot water
  • Health and safety aspects including electrical wiring, gas safety and fire safety
  • Repairs to the communal parts of the building such as entrance halls and communal stairways.

For repairs which we consider an emergency, i.e. threat to life or severe impact, we will endeavour to attend your home within 24 hours of it being reported.

If you need to report a repair please visit our Report a Repair section. Please provide as much detail as possible to assist us identifying the problem and attempt to resolve on our first visit. 

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