ClwydAlyn in partnership with Warm Wales have been recognised at the TPAS Cymru Good Practice Awards 2023 as runner-up in the ‘Resident Support/Advice Programme’ category.
The Healthy Homes, People, Lives and Community (HHPLC) project’s aim is to support energy consumers across North Wales, and to date nearly 3,000 interventions have taken place to help residents with affordable warmth and a further 2,500 households receiving energy saving tips and advice.
The National TPAS Cymru Good Practice Awards recognises and celebrates the fantastic work housing associations and tenants do in their organisation and communities, shining a light on how social landlords have been investing in and supporting tenants and communities and helping residents overcome challenges and enhance their lives.
Head of Asset Management at ClwydAlyn, Gareth Gathern said:
“We are on a mission to tackle wicked issues such as the energy crisis, and we want to be a sector leader when it comes to identifying and addressing the root causes between fuel poverty, avoidable health inequalities and well-being.
“The current cost of living crisis is the defining moment in our time and ClwydAlyn is committed to play our part in addressing the matter. As part of our commitment, we have been working closely with Warm Wales to establish the Healthy Homes, People, Lives and Community (HHPLC) project, which identifies vulnerable households and provides a holistic person-centred approach, offering specialist help, advice and support.
“To achieve this over 500 frontline workers have been trained delivering support in two tiers, a light touch and in-depth approach, from a focus on signposting and awareness raising to tailored interventions on energy, money and wellbeing advice. “
To date the project has helped people with:
- Fuel bank top ups (Emergency gas and electric for pre-payment)
- Energy Advice, support, understanding energy bills, tariff advice
- Three way calls with energy providers, payment plans
- Food support
- Energy efficiency measures including heating systems
- Fuel debt advice
- Water social tariffs (Help U, Water Sure)
- Discretionary Assistance Fund (providing white goods, furniture, fuel)
- Heat fund (Oil, LPG, Solid Fuel)
- Money debt support
- Benefit advice/support
- Well-being assessments
“We are committed to beat poverty and to help all as many people as possible to live well in their homes whilst also addressing the urgency of the climate crisis. Our HHPLC project has proved to be a vital service for so many people in crisis and to help reduce fuel poverty.
“Our now aim is to continue to work with our partners and share good practice as we continue on our journey to tackling poverty here in Wales, and to receive this accolade means a lot to us.”